Well, now…The new publisher is off to an excellent start, in my opinion. And I think you will agree.
Prodded by comments from former society editor Laura Hockaday and a regular reader named Bill Hirt, I sent an email to Tony Berg this afternoon, congratulating him on his appointment and urging him to devote considerable time to the circulation and delivery problems that many people have complained about in recent months.
Earlier, I had encouraged Mr. Hirt to send Mr. Berg an email and tell him about the problems he had experienced. (If you’re interested, Mr. Hirt’s explanation of his delivery problems is in the comments on the previous post.)
…I was out for a while this afternoon, and when I got back home, I saw Mr. Hirt’s follow-up comments on the previous post, as well as Mr. Berg’s email.
First, here’s what Mr. Berg had to say…
Greetings Mr. Fitzpatrick — I appreciate the kind words and (the) welcome to the (publisher’s) post. As you did in your (blog) post, I would encourage your readers to send their concerns to me, and I’ll work diligently with our team to get them addressed. Again many thanks for the kind words and warm welcome.
Then, I saw that Mr. Berg had called Mr. Hirt and told him he would get on his concern. A while later, another Star official called Mr. Hirt and assured him he would attend to his delivery problem.
I also had received an email from Laura Hockaday, thanking me for my intercession with Mr. Berg and complimenting him on his responsiveness.
Laura wrote: “If he can solve them (the delivery problems), he will make hundreds of subscribers — if they are still subscribing — overjoyed. The circulation problem is rampant and ongoing.”
Laura signed off with this…“Amazing that Tony Berg answered an e-mail immediately. Maybe there is hope.”
…Yes, indeed, readers, it appears the new sheriff at 18th and Grand is going to stir things up. Maybe he’s going to blow up the do-nothing atmosphere that permeated the four years of Mi-Ai Parrish’s time as publisher.
…You can contact Mr. Berg at firstname.lastname@example.org. (With a few exceptions, the email address form for KC Star employees is first letter of the first name, followed by last name, @kcstar.com).
You can also reach employees, including Mr. Berg or his administrative assistant, by phone. Call (816) 234-4141 and follow the dial-by-name directory.
I strongly encourage you to write to or call reporters, editors, advertising executives, the publisher or any other Star employee whose name you know and would like to contact. Contrary to the impression a lot of readers have, the newspaper business is interactive. Most reporters and other employees welcome feedback. They don’t know what readers are thinking unless we let them know. Also, if readers think they’re being heard, not only will they continue to subscribe but they will spread the word about their positive interactions. That equates to happy readers and fatter numbers on The Star’s bottom line.